Consumers are faced with:
- Information gaps
- Increased out-of-pocket costs
- Managing their own benefits and care
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Transparency is on the rise because of:
- Provider dissatisfaction with increased collections costs
- Government actions at federal and state levels
- Substantive recent action to increase cost transparency
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Provider challenges include:
- Cash flow impacted due to increase in patient collection
- Rising billing and collection expenses; bad debt write-offs
- Balancing quality time with patients vs. business time with payers
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